Company - packo

About Packo

Founded in 2002, Packo began as a manufacturer serving large corporate clients and has accumulated 23 years of experience. But our mission has evolved: now we provide custom packaging solutions to businesses of all sizes, from small startups to mid-size enterprises and beyond. Over the years we have partnered with well-known brands across diverse industries, leveraging that expertise to deliver production excellence. Our goal is simple – to be the most reliable packaging partner: 
WE make your packaging, YOU make the impact.

Frequently 
Asked 
Questions

WE make your packaging, YOU make the impact.

Design

If you need support with your design, our in-house team is here to help. We can assist with structural details like dielines, insert layouts, and more. Whether you’re starting fresh, applying artwork to a template, or making final adjustments, we’ll make the process easier for you.

Samples

We provide printed samples to you before you decide on the bulk order. The sample production and shipping takes about 1.5 to 2 weeks. So please make sure to factor this timing into your overall schedule.

Orders & Lead time

We begin processing your order once it has been placed and the artwork has been approved. Our standard production turnaround is approximately 1–2 weeks from artwork approval, though this may vary depending on order volume and product type.

Shipping times will depend on the method you choose. We offer a range of shipping options so you can select the plan that best suits your needs.

Payment

Our standard payment terms are 50% upfront and 50% prior to shipping. We currently accept PayPal and bank transfers. If you require alternative arrangements, please feel free to reach out—we’ll be happy to assist.

Tracking

For production progress, you can contact your designated account manager at any time via email or WhatsApp. If you would like to receive updates at each stage of production, simply let your account manager know in advance and they will keep you informed.

For shipping, we partner with leading global carriers such as UPS and FedEx. You can track your shipment directly on their websites at any time. And of course, should any issue arise, your account manager will always be available to assist you.

Contact

You can reach us anytime by email at hello@gopacko.com, and our team will respond within 12 hours. For faster communication, you’re also welcome to contact us via WhatsApp. If you’re working on projects that require discussion with our team, we’ll be happy to arrange an online meeting at your convenience.